Customer Care

We Are Here to Help

The Hullabaloo Crew is small but mighty and we’re happy to help you with whatever you need. Please take a look at the information below, we hope it answers all of your questions. If not, feel free to contact us and we'll get right on it!

Contact Us

If you have questions regarding products or our return and shipping policies, send us an email at help@hullabaloobookco.com. For press inquiries and collaboration requests please email hello@hullabaloobookco.com. We look forward to hearing from you!

Frequently Asked Questions

Can you tell me how the shopping process works?

Of course! We understand that this site asks just a little more of you than others but that's because we want your gifting experience to be really special. Here's how it works: after you choose your package, you'll see a CUSTOMIZE YOUR BOOKPLATE(S) button. When you click it, a box pops up and you can type in your recipient's name and a special message for them. Be sure to sign your name because that's how our team fills out the TO/FROM circle on the inside of the shipping box. (It's little details like those that we love over here.) After you click SAVE you'll either head to the next label (if you're purchasing a collection containing more than one book) or you'll be directed back to the product page. If you'd prefer to use the same label for all the books in that chosen package, just click that box on the product page. If you miss this step on the product page, there's a blinking link in your shopping cart to remind you!

What is a bookplate?

Traditionally, a bookplate is a card or piece of paper affixed to the inside of a book naming the book's owner. We've taken this a step further and given you a special place to write a message to your recipient as well. We can affix the bookplate to your books for you (making it ineligible for return, see our return policy below) or tuck it into the receipt envelope for the recipient to affix themselves (it's super easy). All bookplates are free with a purchase from any of our collections. 

What happens if I don't fill out a bookplate at all? 

We will include blank bookplates in your receipt envelope for however many books you purchased. You or the recipient can fill them out as you/they please. 

Help! I didn't fill out my bookplates and now they are shipping blank! I changed my mind! What do I do?

Email help@hullabaloobookco.com with your Order Number and we'll print new plates and put them in the mail. Easy as pie.

Why haven’t I received any emails confirming my order or shipping yet?

Check your spam box. You should receive one from Hullabaloobookco.com confirming your order and then another one when your order ships with tracking information. If you have any questions regarding your order, we are here to help at help@hullabaloobookco.com.

How long will it take for my order to arrive?

We will process and ship your order within 24-72 hours upon receiving it (excluding weekends, holidays, and in the event that we are holding a special promotion and receive an influx of orders). You will receive an email when your order ships with a tracking number. We offer FLAT RATE, fast Priority Mail shipping at $8.95 (1-3 business days.) We are working on an overnight shipping option for those procrastinators out there. (We’ve been there, too!) Please note that we cannot guarantee arrival dates and are not responsible for any delays.

Why do the age recommendations sometimes differ from the books information?

We base our age recommendations on the feedback we receive from our Family Reader Circle. A lot of eyes (kiddo and adult) read our books and we pay attention to the experiences of each. Sometimes a book is enjoyed by a younger child because it has beautiful illustrations or a message so heartwarming the parents want to share that with children of all ages. Other times, a book is filled with facts or content better appreciated by older children. These ranges are just a suggestion but we do our best to help you make the right choice for your little reader.

Who is in your Family Reader Circle?

Our Family Reader Circle is made up of moms, dads, grandparents, teachers, counselors, writers, early childhood specialists, professionals, and a bunch of kids ranging in age from 6 months to 10 years old. We’re always looking to add to the group. If you have a background in early education, child development, publishing, mental health, or a skill that you think is relevant, please let us know at hello@hullabaloobookco.com.

How do you choose your books?

To find our books, we work with publishers, are constantly receiving awesome recommendations from folks like you, and honestly, use good old fashioned elbow grease. Our kids are the lucky recipients of A LOT of new bedtime stories. After we’ve narrowed down the list of new discoveries, we pass them along to our Family Reader Circle to get their feedback. Obviously we’re looking for a few things: heirloom quality construction, with heavyweight paper and gorgeous illustrations, stories that embody one or many of our Amazing Attributes, and how well children interact and stay engaged as we’re reading. We’re also looking for books that represent a wide range of ethnicities, abilities, cultural backgrounds, and worldviews. The lucky few who make the BEST impressions get added to the shop!

Why don’t I see classics like Dr. Seuss or Goodnight Moon?

We agonized over this! At our core, we believe that putting almost any book in the hands of a child is giving them a lifelong gift. That said, we’ve made it our mission to help you find books you may never have heard about, especially if you aren’t a parent or avid reader of children’s literature. Classics are easily found and easily purchased at a multitude of retailers (for which we are very grateful!) and we don’t want you to run the risk of gifting a child something they already have or might be receiving from another friend or family member. So while some of you may recognize a few of our titles that were simply too good to not feature, the bulk of our choices are made with discovering new and exciting options for you. We pride ourselves on a petite list of NEW classics that are sure to delight child and adult readers alike.

What if I can’t find a title that relates to my child’s particular situation?

If you don't see exactly what you need for your child’s current developmental or emotional state, please send us an email at hello@hullabaloobookco.com. Even though we aren’t able to carry every amazing book out there, we have read or read about thousands of options and are happy to help you find something that reflects your child’s needs or feelings.

Can you tell me what’s coming soon for Hullabaloo?

Yes! We’re working hard everyday to make Hullabaloo your go-to site for beautiful gifts. Here are some of the options and services that will be available soon and soon after:

-An Ala Carte Shopping page where you’re able to build your own book combos with or without our custom bags.

-A gorgeous, BIG offering called The Little Library featuring 30 titles and a handcrafted, solid wood book wagon. A perfect selection for corporate celebrations, large groups, or generous gifters.
 
-Curated baby shower collections allowing individual guests to pick from a private list, customize their bookplate, and purchase. Then Hullabaloo packages and ships everyone’s books to the lucky mama or shower hostess. Great for building baby’s book collection alongside traditional shower gifts.

-The Hullabaloo Concierge Service wherein your personal team member keeps track of the lucky kids in your life, schedules reminders, and makes suggestions anytime there’s a reason to celebrate.

-More books! More gifts! Subscription services! New and seasonal bag designs! The ideas come every single day and we can’t wait to share them all with you!

Return Policy

We are happy to accept returns of unread books WITHOUT the bookplate affixed within 30 days of your arrival date. Due to the highly personalized nature and permanence of attached bookplates, books sent with bookplates attached are not returnable. If you wish to have your bookplate sent unattached in the receipt envelope, making it eligible for exchange or return, please check the box indicating so at checkout.

Returns are issued in two forms: the original payment is refunded to the purchaser’s credit card or an exchange can be made for books of equal or lesser value. Shipping charges are non-refundable. Please email help@hullabaloobookco.com and we’ll get things sorted straight away!

Shipping Info

FREE PRIORITY SHIPPING ON ORDERS OF $89 or MORE.
FLAT RATE FAST PRIORITY MAIL SHIPPING: $8.95 to all states, including AK, HI and APO/FPO.

Up to 2-3 business days processing and 1-3 business days shipping.

If buying from the A la Carte Collection: One book ordered without a bag will be shipped ground for only $3.95 in our branded bubble envelope. Any other combination of books or book(s) with bag will come shipped in our "The Hullabaloo Awaits You" gifting box for $8.95 Priority 2-3 day shipping.

APO/FPO: Please note that shipping estimates are only to the APO/FPO Ports. It will take longer to reach you overseas.

Shipping to Canada: Coming Soon!
Express Mail/Overnight Shipping: Coming Soon!

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